'Lean' Improvement in the Quality of Patient Care in the Hospital Admissions Process

AJMC.com (08/27/18) Solás, Patricia Bonachela; Bernabéu-Wittel, José; Rodríguez, M. Nieves Romero

A study at the University Hospital Virgen del Rocío looks at how improving the admissions office service enhanced the quality of patient care. At the hospital, four admissions offices worked independently to manage hospital/inpatient admissions, emergencies, surgery and outpatient appointments. Lean methodology (LM) was applied to unify the admissions processes and systematize and standardize these procedures. This helped identify and solve communication problems with patients and among staff groups involved in patient care, and patient pathways were improved, having a positive effect on patient perceptions of quality.

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