Evaluation of Disease-Specific and Behavioral Health Training on Allied Health Professionals
Track: Short Session (10 minutes)
Transforming the Healthcare Workforce: Evaluation of Disease-Specific and Behavioral Health Training on Allied Health Professionals in a Collaborative Health System / Primary Care Network
Successfully evolving our nation’s healthcare systems to provide higher value care will require all care providers to continuously evolve their roles. While allied health professionals already have structures in place to update their knowledge and maintain clinical competence, these structures do not yet exist for developing, implementing, and evaluating continuing education for non-licensed professional roles, who will play increasingly important roles in care delivery in the future. The Building Healthy Urban Communities (BUHC) initiative developed a framework for organizations partnering to improve patient outcomes with continuing education as a key component. The primary aim of the present study was to better understand and measure program participant attitudes and perceptions towards the effectiveness of motivational interviewing, including goal setting, de-escalation techniques and thirteen disease-specific and behavioral health training. For this study, the authors reviewed, collated, and analyzed the effect of formal motivational interviewing, behavioral health and disease-specific training for care coordinators and care managers in the Chicago-based Medical Home Network (MHN). A total of 151 allied health professionals representing 12 MHN clinical sites participated in cohort 1 of these trainings. Evaluation was an integral part of the curriculum design, utilizing a pre–post testing methodology. Respondents assessed interpersonal competencies and proficiency in 13 behavioral health or disease specific topic areas. Formative evaluation to demonstrate improved communication and application of disease specific knowledge was measured using high fidelity simulation. Clinical scenarios were developed and videotaped that included effective and ineffective communication and use of knowledge. This session will describe the collaborative work happening between the Medical Home Network and Rush and how alignment between health systems and care networks can foster positive outcomes in care management. This program is supported by the Building Healthy Urban Communities Initiative at Rush aimed at improving education, employment and health outcomes on the west and south sides of Chicago.