Track: Systems Thinking
Presented by: Dennis R. Delisle, ScD, FACHE; Amy Short, MHSA, CSSBB; Amanda Solis, MS; Barbara Speer, BS
The healthcare industry is rapidly changing shape with systems and clinicians facing increasing challenges and time constraints. The goal of the program is to provide a baseline level of knowledge of the tools being utilized by healthcare institutions to improve quality. Secondary is to offer insight on the opportunity for CME professionals to form partnerships and get involved in QI projects. CME professionals have experience managing complex programs that involve a diverse team and require timeline management and quick execution. These skills are also essential to the QI team.
This session will help you evaluate how your unique skill set can fill gaps in the QI team and understand who to seek out to form collaborations. We will review the experience of two different organizations to learn from their approach to using an educational design to address system change. The first will explain the Performance Excellence Education program they have launched from the enterprise’s Operations department. They will outline the steps taken to educate and train an interdisciplinary group of over 100 employees to identify and address process improvement challenges at the front-line level.
To close the session we will examine the approach of a second organization that has successfully linked CME and QI together. Representatives from the University of Cincinnati’s Center for Continuous Professional Development will share their experience in developing interprofessional improvement teams.